If you are looking for a way to fix Amazon Firestick frozen issue then you are at the right place. Because from several days we have got many messages and emails regarding this issue and that’s the reason why we thought to make a complete article on this.
There’s no doubt that Amazon makes some of the streaming devices on the market. The Firestick is the best-selling player in Amazon’s Fire TV lineup, because of its small form factor and affordability. Although the Firestick’s entry-level hardware is nothing to write home about, its tiny form factor comes with major compromises.
The low-powered MediaTek chipsets, especially the ones found on the older-gen variants of Firestick, struggle to keep up with the current generation of streaming apps. Even the latest 3rd Gen Firestick and Firestick Lite come with only a single gigabyte of RAM, and more than half of it is always reserved by the Fire OS system.
When you run intensive apps like Netflix, HBO Max, or Kodi on your Firestick, they hog a lot of CPU and memory resources, piling up in the background. Thus, users encounter frequent performance issues, including the Firestick freezing for seconds to several minutes.
It’s something many of you have been encountering on a daily basis now, which is why we decided to prepare this guide. It contains fixes for a frozen Firestick. We will also help you rectify the frequent freezing issues on the device.
Let’s proceed to the guide to Unfreeze Your Firestick without wasting any more time.
How to Fix Amazon Firestick Frozen Issue?
As suggested previously, the device momentarily freezes due to the full allocation of processing and memory resources. In such cases, users are totally locked out from doing anything on the Firestick.
There are two ways to get past the freezing issues on Firestick temporarily. We have listed them below for you to check out.
1. Hard reboot your Firestick
If you are unable to navigate through the Fire TV interface for over a minute or so, hard rebooting the Firestick is the only way to unfreeze Firestick.
In general terms, a hard reboot can be manually done by pressing the power button on the device until it shuts down. Since the Firestick doesn’t have a physical power button, all you have to do is unplug the device from the power source, either ejecting the adapter from the wall socket or disconnecting the cable from the device’s USB charging port.
Once you plug the power source back in the Firestick, it should automatically initiate a cold boot and take you back to the Fire TV Home screen shortly.
2. Warm Reboot your Firestick
If you face the firestick freezing issue only during video streaming or opening apps, you don’t necessarily have to unplug your Firestick to do a reboot. Assuming the device is still detecting inputs from the Alexa Voice Remote, follow the steps below to initiate a warm reboot or unfreeze Firestick.
- First, highlight Settings on the Fire TV Home screen’s top navigation panel.
- Scroll to the right and click the Device & Software If you are using the 2nd Gen Firestick, click the My Fire TV or Device option instead.
- Now select Restart in the following menu. You will be prompted once again whether you want to restart the device or not.
- Click the Restart button under the prompt to continue.
Once you do it, all the active apps and background processes will be force-closed, and the Firestick will go through a warm boot. It should take a minute or two for the device to properly reload the Fire OS.
Another way to initiate a warm reboot on Firestick is to press and hold down the Select and Play/Pause button on the remote simultaneously for a few seconds. Note that your Firestick won’t prompt you to confirm the reboot this time around.
4 Ways to Avoid Firestick Frozen Issues
Rebooting your Firestick is the only practical option for users to get around the freezing issue. However, there are several ways you can avoid them in the first place. We have discussed the workarounds below.
1. Disable Data Collection
On Fire TV devices, data collection is enabled by default. To collect data related to your app usage and content preferences, a system service continuously runs in the background when your Firestick is active.
Sometimes the service indirectly hampers the device’s performance. Hence, we advise you to manually opt-out of the data collection system by following the instructions below.
- Visit the Fire TV Settings menu, then scroll right and select the Preferences.
- Go to Privacy Settings from the following Preferences.
- Turn off Device Usage Data and Collect App Usage Data settings one-by-one.
From the Preferences page, you can also go to the Data Monitoring settings and disable the option. All it does is monitor how much bandwidth is used by the Firestick. Disabling it stops another background service from hogging up your device’s resources.
2. Uninstall Unnecessary Applications
Another reason why you get a firestick frozen issue a lot is low storage space. Fire OS dumps app data and cache quite frequently to make the user experience smoother. When there’s no storage space to work with, the Firestick simply gives up reloading the cache, resulting in longer app loading times and freezing issues.
You can address the low storage space by uninstalling the apps you don’t use on your Firestick anymore. Here’s how:
- First, go to the Applications page from the Fire TV Settings.
- Highlight and click Manage Installed Applications, then choose the app you don’t use very often.
- On the App info page, click the Uninstall.
You can now repeat the steps above to remove other apps and free up storage. As long as your Firestick has over a gigabyte of free storage space, your device should be running fine.
3. Turn off Auto App Updates
Having auto-updates on for apps is recommended for an optimal user experience. However, the system might decide to download and install an app update in the background while you are streaming on your Firestick.
Given how limited the device resources already are, turning off auto app update does help a lot. You can go through the following steps to do it:
- Head over to Settings from the Fire TV Home screen.
- Click Applications in the Settings menu, followed by the Appstore.
- Now select Automatic Updates and make sure it’s turned off.
Once you disable auto app updates on your Firestick, bear in mind that you have to manually go to the Appstore to keep your installed apps updated to the latest version.
Optionally, you can press the Options button on the remote while highlighting an app in the expanded “Your Apps & Channels” menu, then click the Update option to update the selected app.
4. Do a Factory Reset
Sometimes, uninstalling apps on Firestick doesn’t solve the freezing issues. A factory reset might do the job, which removes all the installed apps and data on your Firestick, as well as revert all the settings back to default.
- Visit the Device & Software / Device / My Fire TV page from the Settings.
- Scroll down and click the Reset to Factory Defaults You may have to confirm the parental PIN if you have it set up.
- Click Reset to reset your Firestick to the factory state.
Your Firestick will boot into recovery mode in a few moments and start wiping all the data. Don’t try to power it off, as it might cause the device to not boot to the operating system.
That’s all the possible fixes to get a frozen Amazon Firestick to work properly once again. If you decide to reset it, make sure to limit how many apps you open at once from next time around. Also, refrain from installing apps that you won’t use daily.
While Amazon is doing its best to continue support for the 2nd-Gen Firestick and older Fire TV devices, the aging hardware is a significant limitation.
For a smooth and stable user experience, you should consider upgrading to the new Fire TV Cube, which is currently Amazon’s most powerful streaming device in the market.